Humma - Finnish Hobby Horses

Humma - Finnish Hobby Horses is a hobby horse horse brand from Finland. Humma is a familjy company with the goal to design and create high quality hobby horses for the whole world. For more informaiton, please read About Us

Humma was foundedin December 2019 and we started our online store in November 2020.

Behind Humma are three families from Ostrobothnia in Finland who loves, needs and uses hobby horses daily.

Sustainability and ethical matter have been important to us from the very beginning. We want to make high quality hobby horses with ethical and durable materials.

We choose materials with care. Our goal is to constantly meet the following criteria: The hobby horse should look good, it should be comfortable to touch, it should last a long time and it should be as environmentally friendly as possible.

We don't have a store location but we aim to be on place on horse fairs and hobby horse competitions.

You can always order online - we ship internationally!

You can contact us by email on stable@hummahorses.com, on phone +358505339772, by message or WhatsApp +358505339772

Buying from hummahorses.com

Our hobby horses and accessories are shipped from Vaasa, Finland

Humma is located in Mustasaari and Vaasa in Finland

Our currency is Euro because we are located in Finland. To see what the products costs in your currency, you can use this

We offer credit-and debit card payments, online bank payments, Apple Pay, PayPal and Klarna invoices and part payments (Klarna only in Finland, Germany, Ausrtia, Neatherlands.) Card payments are processed safely with Stripe.

We strive to ship the product within the next business day. We try to ship customized products within a week.

The shipping time depends on your location and can vary. You can see the estimated shipping time when you are checking out.

We do not currently offer gift wrapping.

Payment

Payments are always safe. Our Payments are processed through trusted payment providers, like PayPal, Stripe and Klarna.

We offer credit-and debit card payments, online bank payments, Apple Pay, PayPal and Klarna invoices and part payments.

Your gift card or discount code is a code of number and letters. Copy the code and paste it at check out before payment on the information page. On a mobile device you can type in the discount code by clicking the "Show order summary" dropdown bar.

First make sure you have spelled the code correctly. We always recommend copy-pasting it to make sure it's correct.

Make sure to use the code before it expires. Most of our discount codes are not valid forever. If you are unsure if your code is still valid, contact our customer service and we'll look it up for you!

Usually our codes are valid for normal prices items. This means you cannot use promo codes if your cart has only discounted products.

If the code is written correctly, still valid and you're purchasing normal priced items and your code is still not working, please contact our customer support.

Versandbedingungen

Wir bieten hauptsächlich zwei verschiedene Versandalternativen an: Standard- und Expressversand. Wir haben kostenlosen Standardversand und ermäßigten Preis für Expressversand bei Einkäufen über 200 Euro.

The shipping costs vary depending on the amount you spend and where you are ordering to. All orders over 200 euros have free shipping.

Wir versenden in die ganze Welt, aber wir versenden nicht in Katastrophengebiete, Kriegsgebiete oder andere schwer erreichbare Orte.

Wir bemühen uns, das Produkt innerhalb des nächsten Werktages zu versenden. Wir versuchen, kundenspezifische Produkte innerhalb einer Woche zu versenden

The shipping time depends on your location and can vary. You can see the estimated shipping time when you are checking out.

About my order

Please contact us as quick as possible to let us know - we recommend calling us at +358505339772

Did you receive an order confirmation email? If you did, yes, it came through! 

If you didn't, we recommend checking out your spam folders first. If you still can't find it, please contact our customer service. Sometimes e-mails just don't come through or Sometimes there is a problem at the payment providers site and an order doesn't come through. Our customer support will look at the situation and help you. 

When we have handled your order and it ships out, you will get an shipping confirmation email. This email has your tracking code. This is where you find the latest movements of your package. 

Remember, that it takes a while for the tracking code to activate at the carrier's end. Usually the tracking code is active 4-16 hours after you receive your shipping confirmation message. 

By contacting our customer service. If you want to cancel your order, please contact us as quickly as possible to ensure your order gets cancelled before it is sent out to you.

Contact information: stable@hummahorses.com or by phone +358505339772

If you haven't received a shipping confirmation email yet, we should be able to alter your order. You can call us or contact us through email as soon as possible and our customer service will help you. 

If you haven't received a shipping confirmation email yet, it is possible.

Sure! You can email us the products you want to purchase and our customer service will send you a payment link through email. 

Please contact us at stable@hummahorses.com with your company information and we'll get back to you as soon as possible.

Rückgabe und Umtausch

Wir haben 14 Tage RücknahmegarantieDies bedeutet, dass Sie 14 Tage nach Erhalt Ihres Artikels Zeit haben, eine Rücksendung anzufordern.

Bei Rückfragen können Sie uns jederzeit unter kontaktierenStable@hummahorses.comund wir helfen Ihnen weiter.

You can make a return in 14 days after receiving the order. You can find the directions here. Please contact our customer serviceat stable@hummahorses.com before you send us anything back.

Wenn Sie uns unter Stable@hummahorses.com kontaktiert haben oder das Formular ausfüllen, senden wir Ihnen das Rücksendeetikett sowie Anweisungen, wie und wohin Sie Ihr Paket senden sollen.

We refund all returns in maximum of 14 days since receiving them. Refunds are made to your original payment method and it might take a few bank days to receive the refund. 

We are sorry if our product did not meet your standards. Our customer service is happy to guide you through a claim process. To start the process, please take pictures of the product that shows the faults as clearly as possible and send the pictures and a detailed description of the issue to us through email at stable@hummahorses.com. We will get back to you through email or call you if more information is needed.

We are sorry for our mistake. Get in contact with us through email at stable@hummahorses.com or by phone +358505339772 and we’ll organize a return for the wrong item and send the correct one your way.

We are very sorry! Please contact our customer service, we’ll organize an exchange so you’ll get a new, perfect item. If at this point the product you received is out of stock, we’ll refund you or you can exchange the. Get in contact through email at stable@hummahorses.com or by phone +358505339772

Absolutely not. You can send the product back in any package you like, as long as it protects the products well.